FAQ

Start with an ANC model if you fly or ride a loud train. Otherwise AiroPods 2 or AiroPods 3 will do. Get the AiroPods Max if you’d rather have full-size headphones.

ANC stands for active noise cancellation. The earbuds pick up the sound around you and play a matching opposite sound that cancels part of it out, so your music and podcasts sit against a calmer, quieter background.

It generally works best on steady sounds like plane engines, train rumble and air conditioning, and less well on sudden or changing ones like voices or a door closing.

Customer reviews appear on every product page. Choose a model and select “Read customer reviews” to see feedback from across our store. Expand the section to read all 50 ratings and comments.

Orders ship in 1–3 business days, then usually arrive in 6–14 business days with tracking. You’ll get a tracking link by email when it ships.

Free on every US order. You’ll see the total before you pay.

Not yet. We’re starting with US addresses only.

Contact us within 12 hours of ordering. If it hasn’t shipped yet, we can change the address or item, or cancel it and refund everything you paid. Once it’s with the carrier we can’t change it.

If the item is wrong or defective, send us a photo within 14 days of delivery and we’ll send a replacement or a full refund, including shipping. If it’s lost or damaged in shipping and you added package protection at checkout, contact us and we’ll reship or refund.

Without package protection, we’ll open a claim with our shipping partner for you and refund whatever it pays us.

We review refund requests within 2 business days. Your bank usually posts it within 5–10 business days.