Refund policy

Last updated: November 6, 2026

All sales are final

All sales are final. Products can’t be returned or refunded, except as described under “Defective or incorrect items” and “Lost or damaged in shipping” below.

Defective or incorrect items

If an item has a manufacturing defect, or we sent the wrong item, send us a photo within 14 days of delivery through our contact form. We’ll replace the item or issue a full refund, including any shipping you paid, without requiring a return. Damage that happened in transit is covered under “Lost or damaged in shipping” below.

Lost or damaged in shipping

Package protection is available at checkout for $3.00. If a protected package is lost or arrives damaged, contact us and we’ll reship or refund it. A package counts as lost if tracking hasn’t updated for 7 days, or it hasn’t arrived within 20 business days of shipping. Without package protection, we’ll open a claim with our shipping partner for you and refund whatever it pays us. See our Shipping policy.

Refund timing

We review requests within 2 business days. Approved refunds go back to the original payment method; your bank or card issuer typically posts them within 5–10 business days.

Changes and cancellations

Contact us within 12 hours of ordering to change or cancel. If the order hasn’t shipped yet, we can change the address or item, or cancel it and refund everything you paid, including shipping and package protection. Once an order has been handed to the carrier it can’t be cancelled.

Contact

Use our contact form. We reply within 1 business day, Monday to Friday.