Shipping and returns

Shipping

We ship to the 50 states, DC and APO/FPO. We don’t ship to US territories or outside the US yet.

Shipping is free on every order, and you see the total at checkout before you pay. There are no handling fees.

Orders leave in 1–3 business days and usually arrive 6–14 business days after that. Every order is tracked, and the link comes by email.

Package protection is optional, $3.00 at checkout, and covers loss or damage in shipping (see below). If sales tax applies, it’s shown at checkout.

Returns

All sales are final, so orders can’t be returned. Defective or wrong items, and packages lost or damaged in shipping, are covered below.

Changes and cancellations

Contact us within 12 hours of ordering. If it hasn’t shipped yet, we can change the address or item, or cancel it and refund everything you paid.

Defective or wrong items

Send us a photo within 14 days of delivery through our contact form. We’ll send a replacement or a full refund, including any shipping you paid. You won’t need to return the item.

Lost or damaged in shipping

If you added package protection at checkout and your package is lost or arrives damaged, contact us and we’ll reship or refund it. A package counts as lost if tracking hasn’t moved for 7 days, or it hasn’t arrived 20 business days after shipping. Without package protection, we’ll open a claim with our shipping partner for you and refund whatever it pays us.

Contact

Use our contact form. We reply within 1 business day, Monday to Friday.

Full details are in our Shipping policy, Refund policy and Terms of service.